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Get help from our experts

At IBFD, we value our relationships with our customers. We believe that providing excellent customer support is essential to building and maintaining strong relationships with our users. That's why we're dedicated to providing you with the highest level of service possible.

You can find help and advice for troubleshooting common issues on our Frequently Asked Questions page. 

If you can't find the answer you're looking for here, have any questions or require assistance, please contact our team of dedicated customer support professionals, who are here to help you.

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Customer Support

Tel.: +1-703-442 7757 x101

Opening hours: Monday to Friday, 08:30-17:30 EST

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Contact us by email

Email our Customer Support team with your question or query. One of our team will review your request and get back to you as soon as possible.

Email

Vivienne Foster

Vivienne Foster

Office Administrator
Elisabeth de Faria

Elisabeth de Faria

Sr. Account Manager, Sales
Dolce Lindsay

Dolce Lindsey

Marketing Communications Manager
Mariam Ahmadi

Mariam Ahmadi

Chief Editor and Manager North America and Caribbean Regions
General Inquiries
Sales
Marketing
Knowledge Center

Our Offices

IBFD is an international organization with a diverse workforce of over 190 staff members from more than 40 countries and 4 offices across 3 continents.

ibfd americas building

IBFD Office Americas

4501 Fairfax Drive, Suite 301
Arlington, Virginia, 22203
United States of America

Tel.: +1-703-442 7757 (GMT-5)
Email: info@ibfd.org

Map and directions 

ibfd office

IBFD Head Office

Rietlandpark 301
1019 DW Amsterdam
The Netherlands

Tel.: +31-20-554-0100 (GMT+1)
Email: info@ibfd.org

Map and directions 

Postal Address:
P.O. Box 20237
1000 HE Amsterdam
The Netherlands

ibfd asia pacific office

IBFD Office Asia-Pacific

Suite 22.03, Level 22, Centrepoint South
No. 1 The Boulevard, Mid Valley City
Lingkaran Syed Putra
59200 Kuala Lumpur
Malaysia

Tel.: +6-03-2287-0709 (GMT+8)
Email: info@ibfd.org

Map and directions

ibfd china office

IBFD Office China

Suite 702, Floor 7, Building C of Vantone Centre
6 Chaowai Street, Chaoyang District
Beijing 100020
The People’s Republic of China

Tel.: +86-10-5907-1260 (GMT+8)
Email: info@ibfd.org

Map and directions

Legal and compliance

If you have a query regarding corporate/regulatory compliance, contracts or any other legal issue, please get in touch with our Legal and Compliance team.

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